> ## Documentation Index
> Fetch the complete documentation index at: https://docs.quintai.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# The Managed customers board

> One row per customer you manage, with a posture snapshot, flags that need attention, and the Open action.

**Managed customers** is the first page after sign-in: "The tenants this partner manages, with their latest posture snapshot". It shows counts and timestamps for every customer workspace you manage. It never shows a customer's events, machines by name, or people.

## The count strip

| Count | What it counts |
| - | - |
| **Customers** | Customer workspaces on this page |
| **Flagged** | Customers with any flag under their name |
| **Open incidents** | Customers with one or more open incidents |
| **No heartbeat 24h+** | Customers whose machines were silent for over a day at capture, or never seen |
| **Not refreshed** | Customers the latest collector run did not refresh |

## The table

| Column | Meaning |
| - | - |
| **Customer** | Name over slug. Flags appear as pills under the name. |
| **Machines** | Machines enrolled |
| **Active machines (7d)** | Machines that reported in the last seven days |
| **Enforcement** | **Off**, **No pack**, **Shadow** or **Enforce** |
| **Open incidents** | Count |
| **Last heartbeat** | When any machine last reported |
| **Pack version** | The policy version the customer's machines serve |
| **Snapshot captured** | When this row was taken |

An absent value shows a dash with its reason: "not captured", "none recorded" or "none served". A dash is never a zero.

## The flags

The board prints its own legend: "**Open incidents**: one or more incidents are open · **No heartbeat 24h+**: no machine had sent a heartbeat for over a day when the snapshot was taken · **Never seen**: no machine has ever sent a heartbeat · **Not refreshed**: the latest collector run did not refresh this customer, so its numbers are older than the rest."

Most fleet machines are laptops that sleep overnight, so silence under a day is normal. A row with no flag shows nothing; the board does not say "healthy", because a snapshot only reports what it captured. A **partial capture** pill means some numbers for that customer could not be read.

## Freshness

Snapshots come from a collector that runs on a schedule, and the card says when: "Snapshots as of *time* UTC". If the collector has missed its schedule, a **Stale** pill appears, the table dims, and the card says so. Before the first run the board reads "No posture snapshots yet."

## What you can do from here

* **Open** a customer's dashboard read-only. The button appears for **Analyst** and **Admin** operators while your partner account is active. See [Open a customer's dashboard](https://docs.quintai.dev/partners/open-a-customer-dashboard.md).
* Request a new customer from [Request customer](https://docs.quintai.dev/partners/request-a-customer.md).

Suspending, reinstating or transferring a customer workspace, and revoking your standing access, are actions Quint takes, with you or at the customer's request. If a customer is suspended, its row stays on the board and **Open** is unavailable until it is reinstated.

## Next

* [Open a customer's dashboard](https://docs.quintai.dev/partners/open-a-customer-dashboard.md)
* [Baseline policies](https://docs.quintai.dev/partners/baseline-policies.md)


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