The Managed customers board

One row per customer you manage, with a posture snapshot, flags that need attention, and the Open action.

Managed customers is the first page after sign-in: “The tenants this partner manages, with their latest posture snapshot”. It shows counts and timestamps for every customer workspace you manage. It never shows a customer’s events, machines by name, or people.

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The count strip

Count	What it counts
Customers	Customer workspaces on this page
Flagged	Customers with any flag under their name
Open incidents	Customers with one or more open incidents
No heartbeat 24h+	Customers whose machines were silent for over a day at capture, or never seen
Not refreshed	Customers the latest collector run did not refresh

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The table

Column	Meaning
Customer	Name over slug. Flags appear as pills under the name.
Machines	Machines enrolled
Active machines (7d)	Machines that reported in the last seven days
Enforcement	Off, No pack, Shadow or Enforce
Open incidents	Count
Last heartbeat	When any machine last reported
Pack version	The policy version the customer’s machines serve
Snapshot captured	When this row was taken

An absent value shows a dash with its reason: “not captured”, “none recorded” or “none served”. A dash is never a zero.

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The flags

The board prints its own legend: “Open incidents: one or more incidents are open · No heartbeat 24h+: no machine had sent a heartbeat for over a day when the snapshot was taken · Never seen: no machine has ever sent a heartbeat · Not refreshed: the latest collector run did not refresh this customer, so its numbers are older than the rest.”

Most fleet machines are laptops that sleep overnight, so silence under a day is normal. A row with no flag shows nothing; the board does not say “healthy”, because a snapshot only reports what it captured. A partial capture pill means some numbers for that customer could not be read.

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Freshness

Snapshots come from a collector that runs on a schedule, and the card says when: “Snapshots as of time UTC”. If the collector has missed its schedule, a Stale pill appears, the table dims, and the card says so. Before the first run the board reads “No posture snapshots yet.”

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What you can do from here

• Open a customer’s dashboard read-only. The button appears for Analyst and Admin operators while your partner account is active. See Open a customer’s dashboard.
• Request a new customer from Request customer.

Suspending, reinstating or transferring a customer workspace, and revoking your standing access, are actions Quint takes, with you or at the customer’s request. If a customer is suspended, its row stays on the board and Open is unavailable until it is reinstated.

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Next

• Open a customer’s dashboard
• Baseline policies