Usage and statements

Your machine pool, how usage is counted across your customers, monthly statements, and how to dispute one.

A partner buys a pool of protected machines. Your managed customers draw from that pool. Usage in the console shows “Your pool and each month’s closed statement, in protected machines”.

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The machine pool

Figure	Meaning
Committed	The protected machines in your pool
Consumed, month to date	Distinct machines active this month across all your customers. An upper bound that can lag; the re-enrolment grace is applied at month close.
Burst allowance	How far over the commitment the pool may go, as a percentage of committed
Utilisation	Consumed over committed
Enforcement	soft (warn) or hard (refuse new enrolments at the cap, a contract option)
Term	The pool’s start and end

A machine counts if it was active on any day of the month. Machine identities in exports are hashed. Until Quint activates a pool against the countersigned contract, the page shows “No active pool.” rather than an estimate.

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Monthly statements

Pick a month under Statement month. A statement is “Closed by Quint at month end, in protected machines: the distinct machines each managed customer protected, their high-water mark and any excess over a recorded cap.” Figures appear only once the month is closed; for the current month the page says nothing is billed or estimated yet.

A closed statement shows Pool committed, Consumed, Burst used and Remaining, then one row per customer: Protected machines (distinct-active), High-water machines, Soft cap and Over cap. The rating strip shows Band, Wholesale discount, Subtotal, VAT and Total. Download it as PDF or CSV.

State	Meaning
Projected	The month is open; no figures yet
Issued	Closed and billed
Disputed	You raised a dispute; Quint is reviewing
Settled	Quint settled the dispute

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Dispute a statement

An Admin can dispute an Issued statement. Press Dispute, write what is wrong in at least 20 characters, and press Dispute statement. The figures stay as issued until Quint reviews. Quint decides whether the dispute window is still open; if it has closed, the console says so.

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What your customers see

Each customer sees its own slice in its dashboard: whether the workspace is metered, how many machines were active this month, its soft cap, and a warning when it is near or over the cap. A customer sees your display name and pool size, never another customer’s figures.

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Next

• Audit and sessions
• Get support